Custom sizing is one of two options for customers ordering made-to-order dresses. It is an excellent alternative for customers who are in between sizes or who simply want an overall closer fit than a standard size can provide.
With custom sizing, we tailor the dress to the exact bust, waist, hips, height, hollow-to-floor measurements, and the wanted extra length provided.
Because of how our dresses are designed, we're not always able to custom-make a dress to the measurements provided when placing your order. If this happens, don't worry; we will contact you to inform you of the issue and offer some solutions. Please ensure your contact information is accurate before placing your order.
3.All dresses are made after orders, we don't accept refund for custom order(custom size) because we couldn't resell it anymore, for standard order, if our dress has quality problem please show us some proofs we will help you solve them.If our dress don't have quality problems, and you just don't like it, please contact us first.
If you don't know how to order muti dresses, please follow this guide.
1. Contact our Customer Service to initiate the return process within 3 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.
2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
3. This return policy does not apply to our business resellers. Please contact us for additional instructions.